Interoperability Mandates & Triggers


pdf National Summary of Statewide
Communication Interoperability

For Communications Interoperability

With CLASSONE® functionality and its embedded Avaya core communications we are able to scale the number of consoles, radios and users configured in a single node unlike any other system. We can patch significant number of resources all at one time when responding to an emergency or when required. The trigger to initiate the patch can be accomplished via the console operator, or can be scheduled or initiated by emergency and non-emergency calls.

With CLASSONE®, its core communications and radio gateway radio voting can now be accomplished through software overcoming limitations and dependencies on voting hardware, network connectivity or topology. All CLASSONE® instances can vote any of the radios in a group and are able to monitor the quality of transmission in the background, making steering decisions simpler and hardware voting a thing of the past.

CLASSONE® conferencing and radio patch capabilities far exceed traditional point solutions and adds the ability to effortlessly and on demand to patch telephone operators, state police, first responders and federal agencies over the IP/SIP network regardless of radio type, frequency, channel or telephone device. CLASSONE® manages radio and telephone call routing, conditioning and recording while ensuring that every call is accounted for and answered at the highest priority. This is important when it involves the lives of first responders, railroad personnel, police officers, federal agents or the public.

For Two-Way Radio and Telephone Interoperability

Two-Way radio systems have a very large installed base of legacy radio systems that are reaching or at beyond end-of-life. Many of these systems:

  • Have limited interoperability, limited redundancy and disaster recovery capability
  • Are inefficient and very expensive to maintain and yet address a very dedicated function
  • The dispatch systems do not interoperate with telephone systems making agency to agency communications nearly impossible during a disaster 
  • Lead to tragic incidents where limited interoperability adversely affected the speed of notification  and  coordination of first responders

For 911 Emergency Response Organizations

Emergency Response Organizations (ERO) can be organized in multiple tiers with various communications systems and operators and yet communicate seamlessly. CLASSONE® can serve PSAP, ECC and EOC customers by integrating call taking and radio dispatch, unifying emergency communications and improving crisis response. CLASSONE® is a “system of systems” that enables emergency response organizations with the following:

  • 911 and Emergency Call Taking and Handling
  • Dispatch Operations over the Radio and Telephone systems
  • Mass notifications via voice, email, text and public announcement systems
  • Interoperability with the telephone networks over IP/SIP
  • Quick response and mobility during an event
  • Radio to Radio Interoperability with link to Backoffice Telephone PBX
  • Business Continuity during catastrophic events

Meeting Mandates and Triggers for Change

  • Project SAFECOM (DHS) program is attempting to integrate communications among thousands of federal, state and local public safety agencies.
  • Justice/Treasury Department Wireless Network initiative designed to replace thousands of older land mobile radios for Justice and Treasury law enforcement officers
  • National Wireless Communications Infrastructure initiative to enhance communications among first responders by providing LMR interoperability to local, state and federal law enforcement agencies along with the Department of Defense.
  • Radio Narrow Banding - The Federal Communications Commission is mandating that all public safety, railroads and other organizations move to  narrow band radios allowing for transmission frequency of 12.5/6.25 kHz from the current 25khz by January 1, 2013.
  • NENA NG9-1-1 initiative to upgrade the 9-1-1 service infrastructure throughout the United States to Next Generation 9-1-1 or NG9-1-1, enabling the public to call 9-1-1 systems by   land-line phone and mobile devices with the ability to transmit text, images, video and data.
  • The Rail Safety Improvement Act of 2008 mandates the implementation of Positive Train Control (PTC) technology across most of the U. S. rail network by 2015. It will allow railroads to exercise better operational control of trains, particularly those that carry hazardous materials and passengers.
  • NENA Railroad & PSAP Interaction providing information and guidance for operational interaction between Public Safety Answering Points (PSAP), Railroad Call Centers and railroad police personnel.
  • DHS Interoperable Communications providing the capability for first responders to be able to speak to anyone at any time in any place using ubiquitous voice devices resolving communications interoperability by having all involved parties using identical, or at least interoperable radios and voice devices.
  • DHS National Emergency Response Interoperability Framework requiring systems to provide interoperability between responders and Emergency Response Organizations with secure common communications regardless the type of voice, video or data communication device.